Shipping policy

Shipping Policy – Roltier

At Roltier, we are committed to providing a smooth and reliable online shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to ensure your products arrive safely and efficiently.

1. Delivery Areas

1.1. United Kingdom
We currently deliver throughout the United Kingdom.

1.2. Overseas Territories and International Shipping
At this time, we do not offer shipping to overseas territories (DOM-TOM) or international destinations.
If you are interested in delivery outside the UK, please contact our support team to inquire about possible options.

---

2. Order Processing and Shipping Times

2.1. Order Processing
Orders are typically processed within 1 to 2 business days after payment confirmation.
Processing times may vary during peak seasons, promotional periods, or due to operational demands.

2.2. Estimated Delivery Times
Delivery times depend on your location and the shipping method selected at checkout:

• Standard Delivery: 5 to 8 business days

• Express Delivery: 3 to 5 business days

Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, customs processes, or other unforeseen circumstances.

---

3. Shipping Costs

3.1. Standard Delivery
Standard shipping fees apply to all orders unless otherwise stated. The exact cost is calculated and displayed at checkout based on the destination and order details.

3.2. Free Shipping
Roltier may offer free shipping on eligible orders above a specified amount.
Current free shipping thresholds and promotions are displayed on the website at the time of purchase.

3.3. Express Delivery
Express shipping is available for an additional fee. Any extra charges will be clearly shown before order confirmation.

---

4. Order Tracking

4.1. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

4.2. Tracking Status
You can monitor the progress of your delivery directly through the carrier’s website using the tracking information provided.

---

5. Delivery Issues

5.1. Delivery Delays
If your order does not arrive within the estimated delivery timeframe, please contact our support team at support@roltier.com. We will investigate the issue with the carrier.

5.2. Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please notify us immediately.
After verification, we will work to resolve the situation by offering a replacement or a refund, in accordance with our policies.

---

6. Change of Delivery Address

6.1. Address Modifications
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We will attempt to update the address before shipment, but changes cannot be guaranteed once the order has been dispatched.

---

7. Contact Information

For any questions regarding this Shipping Policy or your order, please contact our customer support team:

Email: support@roltier.com