Refund policy

Refund & Return Policy – Roltier

Introduction

At Roltier, we are committed to offering high-quality products and a positive shopping experience. If, for any reason, you are not satisfied with your purchase, we provide a return and refund policy in accordance with applicable consumer protection laws in the United Kingdom.

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1. Right of Withdrawal

In accordance with applicable consumer regulations, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without providing a reason and without incurring penalties.

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2. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be returned in its original condition, unused, and undamaged.

• The product must be returned in its original packaging, including all tags, labels, and accessories.

• The return must include proof of purchase or the delivery confirmation.

Roltier reserves the right to refuse returns that do not comply with these conditions.

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3. Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer support team at support@roltier.com, providing your order number and details of the item you wish to return.

2. You will receive return instructions, including the return address.

3. Return shipping costs are the responsibility of the customer, unless the product is defective or an error occurred on our part.

Returns sent without prior authorization may not be accepted.

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4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

If approved:

• The refund will be issued using the same payment method used for the original purchase.

• The refund will be processed within 14 days from the date we receive the returned item.

Please note that original shipping fees are non-refundable unless the return is due to a fault or error caused by Roltier.

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5. Exchanges

If you wish to exchange an item, please follow the same procedure outlined for returns.
Once the returned product has been received and approved, the replacement item will be shipped, subject to availability.

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6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or made-to-order products

• Perishable goods

• Hygiene or personal care items that have been opened or used

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7. Legal Guarantees

This return policy does not affect your statutory rights.
You are entitled to legal protections under applicable consumer laws, including rights related to defective or non-conforming products, which may entitle you to a repair, replacement, or refund where applicable.

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8. Contact Information

For any questions regarding this Refund & Return Policy, please contact us at:

Email: support@roltier.com